A woman and a young girl sit at a table playing with colorful wooden toys, the woman making a puckering face towards the girl.

Your Life,
Your Choice.

Roulaana is Here to Support It.

We help NDIS participants live independently, confidently, and with purpose.

❊ Our Purpose & People

Roulaana is here to
help you thrive.

At Roulaana, our team is made up of compassionate and experienced professionals who are dedicated to providing support with respect, empathy, and care. With diverse backgrounds and a shared commitment to our values, we work together to empower the people we serve. We help build confidence, encourage informed choices, and support meaningful, independent living. Each member of our team is here because they believe in making a genuine difference in the lives of others.

❊ Our Services

Your Support Choices.

Two women sitting at a wooden table, looking at a laptop and a smartphone, with a dessert and a bowl of salad in front of them, indoors with warm lighting.

Support Coordination
(Level 1, 2, 3)

Helping you understand, navigate, and use your NDIS plan with confidence. We connect you with the right providers, build your capacity to manage supports, and ensure your goals stay at the centre.

We also offer Specialist Support Coordination (Level 3) for complex needs — providing expert guidance through challenging situations, multiple services, or significant life changes.

✅ Build confidence and independence

✅ Ongoing plan reviews and updates

✅ Service agreements and bookings support

✅ Help with life changes and complex needs

✅ Advocacy to keep your goals central

A person in a wheelchair sitting on a grassy hill, looking out over a vast green landscape with fields and trees under a cloudy sky.

Short Term Accommodation (Respite)

Enjoy a safe, supportive break in a warm and welcoming environment, with 24/7 care, meaningful activities, and personalised support tailored to your routine. Giving you and your loved ones time to recharge with peace of mind.

🛏️ Comfortable, accessible, respite

🕒 24/7 support from experienced staff

🍳 Meals and routine that feel like home

🎨 Fun and meaningful daily activities

🌿 Time for families and carers to recharge

A woman helping a man in a wheelchair, possibly providing physical therapy or assistance at home.

24/7 Care & High Needs

We provide reliable, respectful care for participants with complex or high support needs, whether you require around-the-clock assistance or support at certain times of the day. Support is tailored through specialised plans that prioritise safety, comfort and dignity. Our experienced team is trained in using mobility aids such as hoists and the Sara Stedy, and provides personal care with consistency and compassion.

⏰ 24/7 care—day, night, weekends, holidays

🧡 Experienced, compassionate support staff

♿ Skilled use of aids (e.g. hoists, Sara Stedy)

🛁 Help with personal care and daily tasks

🏡 Care in-home or supported accommodation

A woman helps a young man brush his teeth in a bathroom.

Personal & Daily Living
Support

Respectful, one-on-one assistance with personal care, meals, hygiene, grooming, and daily routines — always delivered with compassion and dignity. We support your independence at home and in the community, while honouring your preferences, privacy, and cultural needs.

🛁 Help showering, grooming, and dressing

🍽️Assistance with meal prepping and eating

🏠Support with daily routines

💬 Friendly companionship

🧡 Culturally sensitive and respectful

A young woman washing a white plate in a kitchen sink, smiling, with a sponge in hand.

Household & Gardening Assistance

Support with everyday tasks like cleaning, laundry, dishwashing, and gardening, helping you maintain a safe, comfortable, and welcoming home. We tailor our assistance to your preferences and routines, so you can enjoy a clean, organised space that truly feels like your own.

🧹 Light cleaning and dusting

🧺 Laundry and ironing

🍽️ Dishwashing and kitchen tidying

🗄️ Organising your living spaces

🌻Gardening maintenance

A woman in boxing gloves leaning on boxing ring ropes with a man in a red shirt leaning on the ropes next to her, inside a boxing gym.

Community Participation & Transport Support

We help you access the community with confidence, whether it’s attending appointments, social events, shopping trips, or cultural activities. Our safe and reliable transport ensures you stay connected to the people and places that matter most.

🚗 Transport to appointments and outings

🛍️ Help with shopping and errands

🎉 Support to attend social and cultural events

🤝 Help to you build connections and friendships

📅 Help planning your outings and activities

Work with purpose.
Change lives — including your own.

“Caregiving often calls us to lean into love we didn’t know was possible ”
— Tina Walker

❊ FAQs

We’re here to make things simple,
check out our most asked questions.

  • Yes, we are a fully registered NDIS provider. We proudly provide support services across the entire state of Victoria. We are open to servicing outside of Victoria, just shoot us a message and we will work together to figure it out.

  • We provide a wide range of NDIS services tailored to the unique needs of each participant. This includes Support Coordination across Levels 1, 2, and 3 to help you understand and implement your plan effectively. We also offer Short Term Accommodation (Respite) for individuals needing temporary care, and 24/7 support for those who require it, high care needs, and so on. Our team can assist with personal and daily living tasks, general household duties, and provide access to community activities and transport to help you stay connected and independent. Find all services here.

  • Our services are available to all NDIS participants with an approved plan. We support people of all ages and abilities, including those who are NDIA- managed, plan-managed, or self-managed.

    If you don't have an NDIS plan yet, we can support you in the right direction by guiding you through the application process and helping you understand your eligibility.

  • Getting started is easy. Simply contact us via phone or our website form here. We'll arrange a free consultation to understand your needs and create a personalised support plan aligned with your NDIS goals.

  • Yes, all our support workers are fully trained, qualified, and have undergone the necessary background checks, including NDIS Worker Screening and First Aid certifications. We prioritise safety, respect, and cultural awareness.

  • Absolutely. We believe in choice and control. You're welcome to request a support worker who best suits your preferences, needs, language, or cultural background. We do our best to make sure you feel comfortable and supported.

  • Feel free to email us at info@roulaana.com.au for help.

Support that starts with You. Reach out to begin.

We’ll be with you every step of the way.

A woman helps a man in a wheelchair slice carrots in a bright, modern kitchen. They are smiling and appear happy, with a bowl of salad and a green bell pepper on the table.
A man pushing a woman in a wheelchair along the sandy beach at sunset
A woman assists a man in a wheelchair with lifting a dumbbell in a gym.