The People Behind
Your Support

Kinda 🔗

Level 3 Specialist Support Coordinator

Caring for my sister, who lives with multiple disabilities, is what first drew me to this work, long before I joined the NDIS sector. Since 2018, I've been supporting people across the NDIS community to feel understood and in control of their own lives.

I speak English, Arabic, and Aramaic, and I work closely with participants and their families to make the NDIS clearer and easier to navigate. My focus is simple: honest, dependable support that helps each person build confidence, speak up for themselves, and live more independently.

Jess Nour 🔗

Head of People, Safety & Culture

I've worked across disability services, healthcare, administration, and operations, always with a strong focus on people and safety. I studied Environmental Science at RMIT and Work Health and Safety at Swinburne, and I hold a qualification in Individual Support. I've been part of the NDIS sector since 2020.

I care deeply about doing this work well. My job at Roulaana is to make sure both our participants and our team feel safe, valued, and supported, and to build a culture where people are treated with patience, dignity, and respect.

Kim 🔗

Level 2 Support Coordinator

After nearly two decades in finance and administration, including years leading teams, I moved into the disability sector as a support coordinator in 2020. Having supported family and friends with disabilities throughout my life, I know how much it matters to really listen and build support plans around what each person actually wants. I'm here to make things clearer, build trust, and help you get the services you need.

Mary

Support Coordinator

I have a strong background in administration, accounting, and compliance. I hold a Certificate IV in Business Management and spent years working across accounting, ASIC compliance, and insolvency before bringing those skills into the disability sector.

That experience turns out to be a real asset in support coordination, where staying on top of plans, budgets, and paperwork can make a genuine difference for participants. I'm here to take the stress out of the details, so the people I support can focus on their goals while I keep everything behind the scenes running smoothly. I care about doing things properly, treating people with warmth and respect, and making the NDIS feel a little less complicated.

Juliette 🔗

Social Worker AASW Registered

I have a Bachelor of Social Work from RMIT and more than 20 years of experience in social work. I've worked in schools, counselling, and case management, supporting children, young people, and families through all kinds of challenges.

Much of my work has been with neurodivergent clients, including people with autism and ADHD, as well as those who have experienced family violence, trauma, and grief. I offer individual counselling using approaches like CBT, trauma-informed therapy, and play and art therapy, always keeping each person's needs at the centre. I also speak some Arabic, and I'm committed to helping people feel understood, supported, and able to move forward.

Jason 🔗

Social Worker AASW Registered

I studied a Master of Social Work at Monash University. I have worked across aged care, mental health, and settlement services, supporting older people, refugees, newly arrived migrants, and people living with mental health challenges.

I have supported clients through a range of complex situations, including family violence, trauma, and accessing safe and appropriate housing, always with a calm, respectful, and compassionate approach. I speak both Mandarin and English, and I am committed to ensuring that everyone I work with feels heard, safe, respected, and genuinely supported.

Coach Abs

Personal Trainer

I'm Abraam, also known as Coach Abs, a personal trainer with a Cert IV in Fitness. I've been training clients since 2018, with a strong focus on supporting people living with disability. I help people build strength, confidence, and independence through movement, with every program built around your specific goals and abilities.

I've worked with a range of physical and neurological conditions, adapting each session so it's safe and achievable. I offer online coaching and in-person sessions from a private studio in Altona North.