The People Behind
Your Support

Kinda 🔗

Level 3 Specialist Support Coordinator

Caring for my sister, who lives with multiple disabilities, is what first drew me to this work, long before I joined the NDIS sector. Since 2018, I've been supporting people across the NDIS community to feel understood and in control of their own lives.

I speak English, Arabic, and Aramaic, and I work closely with participants and their families to make the NDIS clearer and easier to navigate. My focus is simple: honest, dependable support that helps each person build confidence, speak up for themselves, and live more independently.

Jess Nour 🔗

Head of People, Safety, & Culture

I've worked across disability services, healthcare, administration, and operations, always with a strong focus on people and safety. I studied Environmental Science at RMIT and Work Health and Safety at Swinburne. I've been part of the NDIS sector since 2020.

I care deeply about doing this work well. My job at Roulaana is to make sure both our participants and our team feel safe, valued, and supported, and to build a culture where people are treated with patience, dignity, and respect.

Kim 🔗

Financial Admin & Level 2 Support Coordinator

After nearly two decades in finance and administration, including years leading teams, I moved into the disability sector as a support coordinator in 2020. Having supported family and friends with disabilities throughout my life, I know how much it matters to really listen and build support plans around what each person actually wants. I'm here to make things clearer, build trust, and help you get the services you need.

Sara

Level 2 Support Coordinator

I come to this role with a background as a Mental Health Worker and a Diploma of Counselling. I work alongside participants to make sense of their NDIS plans, connect with the right supports, and build the confidence and skills to manage their own services over time.

My counselling training means I'm well placed to support people navigating mental health challenges, and to work sensitively when circumstances are complex or changing. I'm fluent in English, Arabic, Assyrian and Turkish, so participants and their families can speak with me in the language they know best.

Boushra

Client Onboarding Officer

I'm a social work professional completing my Master of Social Work. In my current role, I guide new clients through their first steps with the service and make sure they feel welcome and supported. I have experience in case management, community support and office management, and recently supported clients at Victorian Arabic Social Services with housing, Centrelink and family violence referrals. I take a trauma-informed, client-centred approach and keep accurate case notes with strong professional boundaries. I speak Arabic and English and enjoy working with people from a wide range of cultural backgrounds.

Coach Abs

Personal Trainer

I'm Abraam, also known as Coach Abs, a personal trainer with a Cert IV in Fitness. I've been training clients since 2018, with a strong focus on supporting people living with disability. I help people build strength, confidence, and independence through movement, with every program built around your specific goals and abilities.

I've worked with a range of physical and neurological conditions, adapting each session so it's safe and achievable. I offer online coaching and in-person sessions from a private studio in Altona North.

Mary

I have a background in administration, accounting and compliance, and hold a Certificate IV in Business Management. Before joining the disability sector, I worked for several years in accounting, ASIC compliance and insolvency.

In my HR Admin role, I support recruitment, onboarding and staff compliance. As a Support Coordinator, I help participants understand and manage their NDIS plans, keep track of budgets, and connect with the right services. I'm organised, reliable and focused on getting the details right.

I also speak Greek and can support participants and families who prefer to communicate in Greek.

Juliette 🔗

Social Worker AASW Registered

I have a Bachelor of Social Work from RMIT and more than 20 years of experience in social work. I've worked in schools, counselling, and case management, supporting children, young people, and families through all kinds of challenges.

Much of my work has been with neurodivergent clients, including people with autism and ADHD, as well as those who have experienced family violence, trauma, and grief. I offer individual counselling using approaches like CBT, trauma-informed therapy, and play and art therapy, always keeping each person's needs at the centre. I also speak some Arabic, and I'm committed to helping people feel understood, supported, and able to move forward.

Jason 🔗

Social Worker AASW Registered

I studied a Master of Social Work at Monash University. I have worked across aged care, mental health, and settlement services, supporting older people, refugees, newly arrived migrants, and people living with mental health challenges.

I have supported clients through a range of complex situations, including family violence, trauma, and accessing safe and appropriate housing, always with a calm, respectful, and compassionate approach. I speak both Mandarin and English, and I am committed to ensuring that everyone I work with feels heard, safe, respected, and genuinely supported.

Sara

Receptionist

I'm usually the first person you'll speak to when you call or walk in. I speak Arabic and English, I'll help you book in, answer your questions, or point you to the right person on our team. Whether you're new to us or you've been with us for years, I'm here to make things easy. I love meeting the people we support and their families, and I'll always do my best to make sure you feel welcome here.

Hanan

Receptionist

I look after our front desk, from phone enquiries and bookings through to the day to day admin that keeps things running smoothly. I speak Arabic and English, so please use whichever language suits you best. No question is too small, and if it's not something I can answer myself, I'll make sure it reaches the right person quickly. I'm always glad to hear from you.