Privacy policy.
Roulaana Pty Ltd
Effective Date: 01/07/2025
Roulaana Pty Ltd ("Roulaana", "we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. We handle all personal and sensitive information in accordance with the Privacy Act 1988.
This Privacy Policy explains how we collect, use, store, and share your personal information, and how you can access or update it.
What Information We Collect
To provide high-quality, personalised care, we may collect the following types of information:
Full name, date of birth, and contact details
Emergency contact and representative information
NDIS number, plan details, and funding information
Medical, health, and behavioural information
Cultural, language, or religious background (if relevant to support)
Goals, preferences, and care requirements
Communication and service records
We only collect information that is necessary to support your needs.
How We Collect Your Information
We may collect personal information:
Directly from you or your authorised representative
Through referral forms, service agreements, or conversations
From your support coordinator, plan manager, or health providers (with consent)
When you contact us via phone, email, or in person
Why We Collect It
We collect and use your information to:
Deliver services such as 24/7 care, high-needs support, community access, in-home care, and support coordination
Understand your individual needs, preferences, and goals
Maintain accurate records and provide continuity of care
Communicate with you, your family, or other providers
Comply with legal, safety, and funding body requirements
Improve the quality and effectiveness of our services
How We Protect Your Information
Your privacy is important to us. We take all reasonable steps to protect your information from loss, misuse, or unauthorised access. This includes:
Secure storage systems
Password protection and limited staff access
Regular privacy training for all team members
Secure disposal of records when no longer required
When We Share Your Information
We may share your information:
With your family, guardian, or authorised representative
With other service providers or medical professionals involved in your care
With NDIS or government agencies as required
In urgent situations to protect your safety or wellbeing
We will only share your information with your consent, unless it is required by law or necessary to protect life or safety.
Accessing or Updating Your Information
You have the right to request access to the personal information we hold about you, and to request changes if it is incorrect, incomplete, or outdated.
To make a request, contact us using the details below. We will respond as quickly as possible.
Feedback or Complaints
If you have concerns about how we handle your information, we encourage you to contact us directly. We will treat your complaint seriously and work with you to resolve it.
Contact Us
Roulaana Pty Ltd
Phone: 0425 248 113
Email: info@roulaana.com.au