Support Coordination
Levels 1 - 3
Support Coordination is a capacity-building support designed to help you understand, implement, and get the most out of your NDIS plan.
At Roulaana, we go beyond simply “connecting services.”
We ensure every part of your support system works together, clearly, smoothly, and in a way that reflects your goals, lifestyle, and personal preferences.
Level 1 — Support Connection
Getting you started with confidence
This is the entry level of support, designed to help you take the first steps with your NDIS plan.
We focus on building your understanding and helping you connect with the supports available to you.
What this includes:
Understanding your NDIS plan and available funding
Identifying supports that match your goals
Connecting you with providers and community services
Helping you take the first steps with your plan
Level 2 - Coordination of Supports
Keeping everything working together
This is ongoing, hands-on support to ensure your services are well-organised, effective, and aligned with your goals.
We work closely with you to coordinate your supports and make sure everything runs smoothly.
Planning & Setting Up
Understanding your NDIS plan and available funding
Designing a mix of supports that suit your needs and goals
Connecting multiple providers and services
Establishing a strong and reliable support network
Ongoing Coordination
Coordinating services, appointments, and communication
Ensuring providers work together consistently
Monitoring how your supports are working
Maintaining clear and ongoing communication with your team
Plan Reviews & Adjustments
Preparing reports and evidence for plan reviews
Adjusting supports as your needs change
Ensuring your funding is being used effectively
Supporting you through changes in your situation
Capacity Building
Helping you build independence and life skills
Supporting you to make informed choices and decisions
Strengthening your ability to manage your plan
Level 3 - Specialist Support Coordination
Support through complexity, challenges, and change
This level is for participants with more complex needs, risks, or life circumstances, requiring a higher level of coordination and support.
We provide a structured and responsive approach to ensure stability, safety, and continuity of care.
Complex Support Management
Coordinating multiple or high-level services
Managing complex care environments
Designing structured, responsive support systems
Barrier & Risk Management
Identifying and addressing challenges
Reducing risks within your support environment
Navigating barriers to accessing services
Crisis & Change Support
Supporting you through unexpected situations
Responding to changes in your circumstances
Ensuring continuity of care at all times
Specialist Planning & Advocacy
Developing tailored support strategies
Working with high-risk or complex situations
Advocating for your needs across services
Building long-term, stable support networks
Our Process
Simple, supportive, and designed around you.
From your first enquiry to ongoing support, we ensure every step is clear, personalised, and handled with care.
1
Initial Connection
Together, we begin with a conversation to understand your needs, your goals, and how you would like to be supported.
2
Understanding Your Plan
We guide you through your NDIS plan, making everything clear so you feel confident in how your supports work.
3
Building Your Support Team
We connect you with the right providers and services, carefully chosen to suit your preferences and lifestyle.
4
Setting Up Your Supports
We organise and coordinate your services so everything runs smoothly and fits naturally into your routine.
5
Ongoing Support & Review
We remain alongside you, adjusting your supports as needed and guiding you through any changes or plan reviews.